FAQ

• Q.Can I resize the ring?

  A.Is possible. However, depending on the design, there are some ring may not be possible to resize, so please contact the store that handles it or customer service for details.

• Q.Can I return or exchange it?

  A.Sorry, we cannot accept returns or exchanges.

• Q.Earrings catch has become loose, what should I do?

  A.We sell various earrings catches at the store. Please contact the store for more information.

Products and materials

• Q.Can I replace or change the stone with a different one?

  A.① In the case of custom of different stones, it's possible. It will take about 3 months to manufacture the product.
  ② In the case of replacing a stone that the item already have set with, it's impossible.

• Q.Can I make a silver material design with 18K gold?

  A.It is possible to change the silver design material from silver to 18K gold. The amount is an estimate system, so please contact the store that handles it or customer service for details.

• Q.Can I change my earrings post from 18K gold to silver?

  A.It’s possible. However, in that case, it will be 1 mm shorter than a normal post.

• Q.Can I choose a diamond grade?

  A.It’s possible for 0.15ct or more.

After sales service / repair

• Q.Is it possible to change earrings from pierced earrings?

  A.It's possible. However, depending on the design, there are some earring may not be possible, so please contact the store that handles it or customer service for details.

• Q.Do I need anything to prepare for repair??

  A.Guarantee card of the product is required. If you do not have it, we will not be able to guarantee, so please keep it in a safe place.

• Q.If the stone has come off, can you set a new stone?

  A.① In the case of still have the stone and not break, maybe we can reset the stone on it, so please contact the store that handles it or customer service for details.
  ② In the case of stone has came off and it is broken, yes, it's possible. However, it is limited to stones similar to those listed on the guarantee card.

• Q.How many days will it be repaired or processed?

  A.It may vary depending on the content, but basically it takes 2 to 3 weeks.

• Q.Can you crave the letters?

  A.Yes, it's possible. You can choose from two types: machine carving (165 JPY per letter) and hand carving (550 JPY per letter).
  ※ The number of characters that can be engraved is limited depending on the design.
  ※ Depending on the design of the item, it may not be possible to insert characters.

• Q.The ring is bent, can you fix it?

  A.Generally it is possible, but it may not be possible if it is too bad. So please contact the store that handles it or customer service for details. Also, we accept repairs from 2,200 JPY〜.

• Q.The chain is broken, can I fix it?

  A.Yes, It's possible. We accept repairs for broken necklaces starting from 2,200 JPY〜. But if the design part breaks or lost, please contact the store that handles it or customer service for details.

Care / clean

• Q.What should I do when silver turns black?

  A.There are many causes for discoloration of silver, but after wearing it, wipe it dry with a special cloth for silver, a soft cloth, or chamois leather. Especially in the summer, it is easy to darken due to humidity, sweat and sebum, so we recommend careful care.

• Q.How should I care for 18K gold?

  A.Unlike silver, it does not have a sulfurizing effect, so if you get sweat or dust, wipe it off lightly with chamois or a soft cloth after use.

• Q.How do I care for diamonds?

  A.While diamonds are resistant to scratches, they are jewelry that is prone to oil stains and dust from static electricity. It has the property of being very compatible with oil, so if you touch it with your fingers, the surface will become cloudy due to the oil. In that case, gently wipe it off with chamois.

Other questions

• Q.Can repairs be exchanged by delivery or mail?

  A.It is possible only at flag ship store. Please contact the store in advance if you would like to send it.

• Q.Can I use the stones I prepared?

  A.Sorry. We do not provide stone self prepare services.

• Q.Is there a warranty period?

  A.It's been 3 weeks since the date of purchase. If there is any damage or defect that is considered to be an initial defect within three weeks, we will repair it free of charge.

• Q.Is there a stone identification book?

  A.Items with a product price of 110,000 JPY or more are included. Items under 110,000 JPY can be issued for 3,300 JPY 〜 6,600 JPY per 1 if you would like to have it.